Frequently Asked Questions - Internet Banking
General
Q. What is Internet Banking?
Q. What facilities are available on Summit Bank's Internet Banking?
Q. Are there any additional fees charged for being a Summit Bank Internet Banking user?
Q. When can I use Internet Banking?
Q. What accounts can I access using Internet Banking?
Q. Do I Need to be a Summit Bank customer to use Internet Banking?
Q. How do I register for Internet Banking?
Q. What should I do when accessing for the first time?
Q. What if I forget my password or username or both before successfully logging in?
Q. What if I forget my username, password or both after successfully logging in?
Security & Log In
Q. What must I do to protect my personal details and how can I ensure that no one else has access to my account(s)?
Q. What must I do if I receive an email asking for my confidential information?
Q. How do you verify I am the account holder when I phone the Call Center?
Q. How do I know that Internet Banking is secure?
Q. What is Encryption?
Q. What level of Encryption do you use?
Q. What is the Secure Sockets Layer (SSL)?
Q. Does Internet Banking use Cookies?
Q. Is it safe to conduct Internet banking transaction from internet cafe?
Internet Banking Services
Q. How do I download my statement for use in a spreadsheet like excel or Portable Document Format?
Q. What is the telephone number for the Call Center?
Technical
Q. What is the minimum computer specification for using Internet Banking?
Q. What software do I need to use Internet Banking?
Q. What screen resolution should I use?
Q. Can I access Internet Banking if I am behind a corporate firewall?
Q. What should I do if I have a query which is not answered here?

General
Q. What is Internet Banking?
A. Internet Banking allows you to access your Summit Bank current, savings and other accounts securely over the Internet. [Top]
Q. What facilities are available on Summit Bank's Internet Banking?
A. Here's a list of what you can do using Summit Bank Internet Banking:
  • View Account Balances
  • View Statements
  • Download Statements
  • View Status of Processed and Pending Cheques
  • Cheques Blocking
  • Transfer Funds between your Accounts
  • Submit Request for Pay Order and Cheque Book
  • Register Complaints and View their Status
  • Receive eAlerts on Credit/Debit Transactions on Accounts
  • Receive eAlerts regarding requests and romplaints [Top]
Q. Are there any additional fees charged for being a Summit Bank Internet Banking user?
A. At present, Summit Bank Internet Banking is free of charge and you only need to be a Summit Bank customer in order to use Internet Banking. Charges in future may be introduced as per the introduction of new features and services. [Top]
Q. When can I use Internet Banking?
A. You can log in to Internet Banking 24 hours a day, 7 days a week. If you ever need help, you will find the Internet Banking helpdesk is always available on 0800-24365. [Top]
Q. What accounts can I access using Internet Banking?
A. Internet Banking allows you to access your Summit Bank current and savings accounts online. [Top]
Q. Do I need to be a Summit Bank customer to use Internet Banking?
A. Yes, in order to avail Summit Bank Internet Banking you need to have a Summit Bank current or savings account. If you are not a Summit Bank customer than visit your nearest Summit Bank branch. For details, call our Contact Center at 0800-24365. [Top]
Q. How do I register for Internet Banking?
A. Internet Banking registration is via a secure online registration process. If you have a Summit Bank current or savings account and are not registered yet, simply go to the login page. [Top]
Q. What should I do when accessing Internet Banking for the first time?
A. Once registered, you can enter your user ID and password to log in to Summit Bank Internet Banking website.
  • Make sure that you have the recommended hardware and software
  • Make sure that you register online and validate your user ID and password, without which you would be unable to log in
  • In order to maintain maximum security, when you log in for the first time, you will be asked to change your password. During online registration, if you do not have your ATM card number, you can call the Call Center and get it after verification.
  • [Top]
Q. What if I forget my password or user ID or both before successfully logging in?
A. If you forget either your user ID or password before successfully logging in for the first time, you will have to call our Call Center at 0800-24365 for user ID information and/or password change, or if you are outside Pakistan, call 00-92-213-2463516. . [Top]
Q.What if I forget my password or user ID or both after successfully logging in?
A. In case you forget your user ID, password or both after successfully logging in at least once, you will have to call our Call Center at 0800-24365 for user ID information and/or password change, or if you are outside Pakistan, call 00-92-213-2463516.
[Top]
Security & Log In
Q. What must I do to protect my personal details and how can I ensure that no one else has access to my account(s)?
A. Access to your personal and account details is controlled via the login process. It is therefore essential that you do not divulge or write down your user ID or password. Take great care when logging in. You must change your password in case of suspicion or you can contact our Call Center immediately at 0800-24365. [Top]
Q. What must I do if I receive an email asking for my confidential information?
A. Summit Bank Customer Support will never send emails that ask for confidential information. If you receive an email requesting your Internet Banking security details, you should not respond. Please forward it to us at adc@summitbank.com.pk. If you are concerned that you may have divulged your security details, please contact our Call Center at 0800-24365. [Top]
Q. How do you verify that I am the account holder when I call the Call Center?
A. We at Summit Bank take the security of your personal and transaction details very seriously. When calling the Call Center, you will be verified by your response to random qustions about your personal information by the Call Center officer. [Top]
Q. How do I know that Internet Banking is secure?
A. We have developed Internet Banking based on the latest technology employing multiple levels of security. This includes: 128-bit encryption technology, known as SSL (Secure Sockets Layer), which is currently the most secure in the industry; customer user ID, password deactivation after three unsuccessful tries and automatic logout after a defined period of inactivity are some of the security features. We are committed to ensuring that the service we offer is fully secure. [Top]
Q. What is encryption?
A. Encryption allows information to travel between you and Summit Bank in a secure environment that cannot be read by anyone else. It is a way of 'scrambling' information to make it impossible to read unless the recipient has the ability to 'unscramble' it. [Top]
Q. What level of encryption do you use?
A. The strength of encryption can be measured by the number of 'bits' used in the 'scrambling' process. The latest web browsers use 128-bit encryption: the most secure form currently available. Internet Banking can only be accessed using 128-bit encryption. [Top]
Q. What is the Secure Sockets Layer (SSL)?
A. Secure Sockets Layer (SSL) is an Internet security standard that ensures all information transmitted between your browser and Internet Banking is encrypted. 128-bit SSL is supported by all major browsers, Microsoft Internet Explorer v6.01 or above, Mozilla Firefox v3.00 or above. We recommend you use the latest 'supported' manufacturer browser with updated security patches. [Top]
Q. Does Internet Banking use cookies?
A. Internet Banking uses temporary cookies to enable our site to work efficiently. Cookies are small pieces of data which we store within your browser to allow us to see where you are within the site. These are deleted at the end of the session. [Top]
Q. Is it safe to conduct Internet banking transactions from internet cafes?
A. We highly advise you to take precautions when conducting transactions from public computer. Generally, public computers are vulnerable to virus infections and various simple programs may be unintentionally downloaded. There is a risk that these programs were designed to read any keystrokes you make (including your user ID and password) and will automatically send the stolen information to the program owner. [Top]
Internet Banking Services
Q. How do I download my statement for use in a spreadsheet like Excel or Portable Document Format(PDF)?
A. To download a statement for use in a spreadsheet or PDF file, simply select 'Mini Statement' or ‘Full Statement’ from the My Accounts tab on the left hand side. From here you can select the appropriate account, format and date range, view the statement then click on Excel or PDF for download in that format or click Printer Friendly to print immediately. [Top]
Q. What is the number for the Call Center?
A. The Call Center can be contacted at 0800-24365. [Top]
Technical
Q. What is the minimum computer specification for using Internet Banking?
A. To use Internet Banking you will need a computer which offers the following as a minimum: IBM compatible PC running Microsoft Windows operating system XP, 2000, or an Apple Macintosh running OS7 or above; Pentium IV or an equivalent processor and 512MB RAM; 16 bit high color graphics; a modem (the faster the better); access to the Internet through an Internet Service Provider (ISP) or Local Area Network (LAN). [Top]
Q. What software do I need to use Internet Banking?
A. To comply with our security requirements you will need the following softwares to access Internet Banking. Operating system: Microsoft Windows XP or 2000, or an Apple Macintosh running OS7 or above; system browser: Microsoft Internet Explorer v6.01 or above/Mozilla Firefox v3.00 or above. If you're using Microsoft Internet Explorer, you can check the version by clicking 'Help' on the browser options at the top of the screen, followed by 'About Microsoft Internet Explorer'. A pop up window will display the version. You can download the latest version of Microsoft Internet Explorer by logging on to www.microsoft.com. If you're using Mozilla Firefox, you can check the version by clicking 'Help' on the browser options at the top of the screen, followed by 'About Firefox'. This will display a popup window with the version number. You can download the latest version of Mozilla Firefox by logging on to www.mozilla.com. [Top]
Q. What screen resolution should I use?
A. Internet Banking is designed for a screen resolution of 800 x 600 pixels or above. To check or alter your current resolution, please refer to your computer user manual. [Top]
Q. Can I access Internet Banking if I am behind a corporate firewall?
A. Companies who operate a corporate firewall may not permit access to all sites. You should consult with your IT inftrastructure administrator if you are unable to access Internet Banking. [Top]
Q. What should I do if I have a query which is not answered here?
A. If you have a query which is not covered here, please contact our Call Center at 0800-24365, or you can email your queries and concerns to us at adc@summitbank.com.pk. [Top]